Effective Date: September 18, 2024
Last Updated: December 1, 2025
Our Commitment to Privacy
At Scooter, we understand that veterinary data is sensitive and protected. This Privacy Policy explains how we collect, use, and protect your information when you use our veterinary workflow management app.
🎯 Bottom Line
We collect data to make Scooter work for YOU, not to profit from your information.
- ✅ Your data enables features YOU want (cloud sync, multi-device access)
- ✅ We NEVER sell your veterinary workflow data
- ✅ We NEVER share it with advertisers or third parties
- ✅ We NEVER use it for purposes beyond making the app function
- ✅ You own your data - delete it anytime
Information We Collect
Account Information
- Email Address: Used for account creation and login
- Name: Optional, for personalization
- Clinic Name: Optional, for organization
Patient Workflow Data
- Patient Names: Animal names (not personally identifiable)
- Species & Breed: For workflow organization
- Workflow Steps: Treatment progress and task completion
- Notes: Clinical notes you choose to add
Technical Information
- Device Information: App version, device type (for support)
- Usage Analytics: How you use the app (anonymized)
- Error Reports: Crash logs to improve app stability
How We Use Your Information
- Provide Services: Enable workflow management and data sync
- Account Management: Authentication and user preferences
- App Improvement: Analyze usage to enhance features
- Support: Respond to your questions and issues
- Security: Protect against fraud and unauthorized access
Cloud Sync & Multi-Device Access (Pro Feature)
Why We Offer Cloud Sync: To let YOU access your workflow data across multiple devices (iPhone, iPad, desktop) and never lose data if your phone breaks.
How It Works
- Free Users: All data stays on your device only (no cloud sync)
- Pro Users: Optional cloud sync - you choose to enable or disable
- Desktop Access: Pro users with cloud sync can access data at app.usescooter.com
- You Control It: Turn cloud sync on/off anytime in Settings
What Gets Synced (When Enabled)
- Patient workflow data (names, species, tasks, notes)
- Photos you add to patient records
- Custom workflow templates you create
- Your preferences and settings
Important: We sync this data TO SERVE YOU, not to analyze or monetize it. Your veterinary workflow data is yours - we just store it so you can access it from any device.
Data Storage and Security
Where Your Data Is Stored
- Free Users: All data stored locally on your device only
- Pro Users (Cloud Sync OFF): All data stored locally on your device only
- Pro Users (Cloud Sync ON): Data synced to Supabase cloud database (AWS)
- Photos: Stored in Supabase Storage with user-isolated folders (Pro users with cloud sync only)
- Location: Data centers in the United States
- Offline Access: Local cache on device maintains offline functionality
Security Measures
- Encryption: All data encrypted in transit and at rest
- Authentication: Secure user authentication required
- Access Control: You can only access your own data
- Regular Updates: Security patches and improvements
Data Sharing
We do NOT sell or share your veterinary data with third parties.
Limited Sharing May Occur For:
- Service Providers: Hosting, analytics, and support services
- Legal Requirements: If required by law or to protect rights
- Business Transfer: In case of merger or acquisition (with notice)
Your Rights and Choices
- Access: View all data we have about you
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Disable analytics or marketing communications
Data Retention
📦 Free vs Pro Storage Model
Free Users
- Local Storage Only: All data stored on your device only
- 7-Day Automatic Deletion: Discharged patients automatically deleted after 7 days
- No Cloud Backup: Data not synced to cloud (stays on device)
- Single Device: Data accessible only on device where created
- No Photo Storage: Photos stored locally, deleted with patient after 7 days
Pro Users
- Optional Cloud Sync: Choose to sync data to cloud or keep local-only
- Unlimited Retention: No automatic deletion - you control when to delete patients
- Cloud Backup: Data backed up to Supabase cloud (when sync enabled)
- Multi-Device Access: Access data from iPhone, iPad, and desktop app
- Photo Cloud Storage: Patient photos stored in cloud with unlimited retention
General Retention Policies
- Active Accounts: Pro user data retained while account is active
- Inactive Accounts: Cloud data deleted after 1 year of inactivity
- Deleted Accounts: All data permanently deleted within 30 days
- Legal Requirements: Some data may be retained longer if required by law
Veterinary-Specific Considerations
Important: Scooter is designed for veterinary workflow management, not human medical records. We are not subject to HIPAA, but we apply similar privacy principles:
- Minimum Necessary: We only collect data needed for app functionality
- Professional Use: Intended for licensed veterinary professionals
- Data Ownership: You own your patient workflow data
- No PHI: We do not store human personal health information
Children's Privacy
Scooter is designed for veterinary professionals and is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.
International Users
Scooter is primarily designed for use in the United States. If you are located outside the US, please be aware that your data may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending an email notification
- Requiring acknowledgment for significant changes
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@usescooter.com
- Website: usescooter.com
We're committed to protecting your privacy and will respond to your inquiries promptly.
Compliance
This Privacy Policy is designed to comply with:
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) for EU users
- Apple App Store privacy requirements
- Google Play Store privacy requirements